FAQs

Covid-19
Five Guys UK COVID-19 update.
14th April 2021.

During the impact of COVID-19, we think it is important that you hear directly from us about the safety measures and operational changes we have enacted to keep our customers and our crew safe.

While our business has been significantly and materially impacted by this crisis, we remain committed to providing the best experience we can.

This situation continues to change daily and as such, we will continue to follow the guidance provided by the UK Government. In addition, we promise to do all that we can to keep our employees, customers and the community safe – all while delivering the best experience we can.

We thank you for your continued support and patience as we navigate this challenging time.

How are Five Guys responding to Covid-19? (England)

Our stores in England, Scotland and Wales have now safely reopened. Operations and opening hours will vary across stores, please check online for services available at your local Five Guys: https://restaurants.fiveguys.co.uk/

Here are the changes that have been introduced in England:

  • Outdoor dining, Takeaway, Click & Collect, Curbside and Deliveroo is available in the majority of our UK stores. Orders can be placed in store or online via the Five Guys website or App. Customers must wait at the dedicated collection point whilst respecting social distancing guidelines.
  • Opening hours and services are subject to change without advanced notice. Please check the Five Guys website for your local store hours and available services.
  • Face coverings must be worn correctly by our customers in store at all times unless they are sat down eating/drinking or are exempt. Five Guys crew must also wear face coverings whilst working in the dining area, it is not mandatory behind the line and in kitchen spaces.
  • Perspex Screens have been installed at ordering and collection points to reduce contact.
  • Contactless, card payments and online ordering methods through Click & Collect are preferred to reduce the contact between customer and crew. Cash payments are accepted at at least one cash register per store.
  • When queueing to collect food, customers and delivery staff are asked to observe social distancing, following guidance displayed clearly on floor markers and posters.
  • We advise that you order alone when placing your order at the till, all other members in your group should proceed to a table in the dining area if you are eating in store.
  • A revised restaurant setup has been introduced to allow social distancing when dining in our stores. Chairs are reconfigured to orientate people better and ensure social distancing is adhered to. Where people cannot keep 2m apart, we have ensured a 1m-plus mitigation(s) to manage transmission risk.
  • Our restaurant set up looks a little different, with the removal of self-service items such as lids, straw and cutlery. Please speak to a member of the crew if you require any of these items. Our Coca-Cola Freestyle machines and condiment stations are now available and will be frequently sanitised by our crew. Unfortunately, our complimentary peanuts are not currently available.
  • Hand sanitiser stations are available in every store, as well as hand washing facilities in restroom, if available.
  • Deep cleaning of the store is undertaken daily as usual, with more regular cleaning and sanitising throughout the day at customers touch points.
  • As always, our crew use gloves when cooking food and when handling customer orders and we’ve reinforced increased hand washing and surface sanitising to food preparation and dining areas.
  • Minimal crew are on shift to allow for safe operation to execute store sales demand. Fixed teams are used each shift and where a social distance of 1m-plus isn’t possible, crew work side by side or back-to-back as advised by the UK Government.
  • Track & Trace QR codes are available for customers to use in all UK stores at the entrance and till points. It is mandatory for all dine in customers to sign in to track & trace complete, when ordering takeaway, track & trace is not required but available for customers to scan and use. Customers can scan the NHS QR code using the NHS App or the Five Guys QR code. If a customer is unable to complete this way, they must provide their name and email to a member of crew instead. Data taken by Five Guys will not be used for any other purpose and will be stored for 21 days before being removed.
    There is an option to opt-in to marketing if required.
  • We continue to follow the procedure that if a crew member is exposed to the virus, are being treated or tested, or are experiencing flu-like symptoms, they are to inform us immediately and directed to stay at home and follow Government health advice. All managers are providing regular crew wellbeing checks
    throughout the day.

If you have any questions, concerns or comments, please do not hesitate to speak to a manger when in store or contact us using our online feedback form.

Our Staying COVID-19 Secure in 2020 notice can be found here.

How are Five Guys responding to Covid-19? (Scotland)

Our stores in England, Scotland and Wales have now safely reopened. Operations and opening hours will vary across stores, please check online for services available at your local Five Guys: https://restaurants.fiveguys.co.uk/

Here are the changes that have been introduced in Scotland:

  • Takeaway, Click & Collect, Curbside and Deliveroo is available in the majority of our UK stores. Online orders can be placed via the Five Guys website or App. Customers must wait at the dedicated collection point whilst respecting social distancing guidelines.
  • Opening hours and services are subject to change without advanced notice. Please check the Five Guys website for your local store hours.
  • Face coverings must be worn correctly by our customers in store at all times unless they are sat down eating/drinking or are exempt. Five Guys crew must also wear face coverings whilst working in the dining area, it is not mandatory behind the line and in kitchen spaces.
  • Perspex Screens have been installed at ordering and collection points.
  • Contactless, card payments and online ordering methods through Click & Collect are preferred to reduce the contact between customer and crew. Cash payments are accepted at at least one cash register per store.
  • When queueing to collect food, customers and delivery staff are asked to observe social distancing, following guidance displayed clearly on floor markers and posters.
  • We advise that you order alone when placing your order at the till, all other members in your group should proceed to a table in the dining area if you are eating in store.
  • A revised restaurant setup has been introduced to allow social distancing when dining in our stores. Chairs are reconfigured to orientate people better and ensure social distancing is adhered to. Where people cannot keep 2m apart, we have ensured a 1m-plus mitigation(s) to manage transmission risk.
  • Our restaurant set up looks a little different, with the removal of self-service items such as lids, straw and cutlery. Please speak to a member of the crew if you require any of these items. Our Coca-Cola Freestyle machines and condiment stations are now available and will be frequently sanitised by our crew. Unfortunately, our complimentary peanuts are not currently available.
  • Hand sanitiser stations are available in every store, as well as hand washing facilities in restroom, if available.
  • Deep cleaning of the store is undertaken daily as usual, with more regular cleaning and sanitising throughout the day at customers touch points.
  • As always, our crew use gloves when cooking food and when handling customer orders and we’ve reinforced increased hand washing and surface sanitising to food preparation and dining areas.
  • Minimal crew are on shift to allow for safe operation to execute store sales demand. Fixed teams are used each shift and where a social distance of 1m-plus isn’t possible, crew work side by side or back-to-back as advised by the UK Government.
  • Test and Protect QR codes are available for customers to use in all UK stores at the entrance and till points. It is mandatory for all dine-in customers to scan and complete the form by filling in their name and email. If a customer is unable to complete this way, they must provide their name and email to a member of crew instead. When ordering takeaway, Test and Protect is not required but available for customers to scan and use. Data taken by Five Guys will not be used for any other purpose and will be stored for 21 days before being removed. There is an option to opt-in to marketing if required.
  • We continue to follow the procedure that if a crew member is exposed to the virus, are being treated or tested, or are experiencing flu-like symptoms, they are to inform us immediately and directed to stay at home and follow Government health advice. All managers are providing regular crew wellbeing checks
    throughout the day.

If you have any questions, concerns or comments, please do not hesitate to speak to a manger when in store or contact us using our online feedback form.

Our Staying COVID-19 Secure in 2020 notice can be found here.

How are Five Guys responding to Covid-19? (Wales)

Our stores in England, Scotland and Wales have now safely reopened. Operations and opening hours will vary across stores, please check online for services available at your local Five Guys: https://restaurants.fiveguys.co.uk/

Here are the changes that have been introduced in Wales:

  • Takeaway, Click & Collect, Curbside and Deliveroo is available in the majority of our UK stores. Online orders can be placed via the Five Guys website or App. Customers must wait at the dedicated collection point whilst respecting social distancing guidelines.
  • Opening hours and services are subject to change without advanced notice. Please check the Five Guys website for your local store hours and available services.
  • Face coverings must be worn correctly by our customers in store at all times unless they are sat down eating/drinking or are exempt. Five Guys crew must also wear face coverings whilst working in the dining area, it is not mandatory behind the line and in kitchen spaces.
  • Perspex Screens have been installed at ordering and collection points.
  • Contactless, card payments and online ordering methods through Click & Collect are preferred to reduce the contact between customer and crew. Cash payments are accepted at at least one cash register per store.
  • When queueing to collect food, customers and delivery staff are asked to observe social distancing, following guidance displayed clearly on floor markers and posters.
  • We advise that you order alone when placing your order at the till, all other members in your group should proceed to a table in the dining area if you are eating in store.
  • A revised restaurant setup has been introduced to allow social distancing when dining in our stores. Chairs are reconfigured to orientate people better and ensure social distancing is adhered to. Where people cannot keep 2m apart, we have ensured a 1m-plus mitigation(s) to manage transmission risk.
  • Our restaurant set up looks a little different, with the removal of self-service items such as lids, straw and cutlery. Please speak to a member of the crew if you require any of these items. Our Coca-Cola Freestyle machines and condiment stations are now available and will be frequently sanitised by our crew. Unfortunately, our complimentary peanuts are not currently available.
  • Hand sanitiser stations are available in every store, as well as hand washing facilities in restroom, if available.
  • Deep cleaning of the store is undertaken daily as usual, with more regular cleaning and sanitising throughout the day at customers touch points.
  • As always, our crew use gloves when cooking food and when handling customer orders and we’ve reinforced increased hand washing and surface sanitising to food preparation and dining areas.
  • Minimal crew are on shift to allow for safe operation to execute store sales demand. Fixed teams are used each shift and where a social distance of 1m-plus isn’t possible, crew work side by side or back-to-back as advised by the UK Government.
  • Test, Trace, Protect QR codes are available for customers to use in all UK stores at the entrance and till points. It is mandatory for all dine-in customers to scan and complete the form by filling in their name and email. If a customer is unable to complete this way, they must provide their name and email to a member of crew instead. When ordering takeaway, Test, Trace, Protect is not required but available for customers to scan and use. Customers can scan the NHS QR code using the NHS App or the Five Guys QR code. Data taken by Five Guys will not be used for any other purpose and will be stored for 21 days before being removed. There is an option to opt-in to marketing if required.
  • We continue to follow the procedure that if a crew member is exposed to the virus, are being treated or tested, or are experiencing flu-like symptoms, they are to inform us immediately and directed to stay at home and follow Government health advice. All managers are providing regular crew wellbeing checks
    throughout the day.

If you have any questions, concerns or comments, please do not hesitate to speak to a manger when in store or contact us using our online feedback form.

Our Staying COVID-19 Secure in 2020 notice can be found here.

Do you have a reduced menu?

All of your Five Guys favourites are still available to enjoy. However, we’ve had to remove our complimentary peanuts and pause our breakfast trial in selected stores.

Do I still need to queue and order at the till?

To place a takeaway order, you can order at the till or Click & Collect via our website or app. Please choose whichever you feel more comfortable. Download the Five Guys App here.

Is there hand sanitiser available in store?

Yes, every store has at least one hand sanitiser station, as well as restroom facilities* for you to wash your hands. We advise for all customers clean their hands if coughing & sneezing, when eating and drinking, visiting the toilet and when coming into contact with surfaces such as the Coca-Cola Freestyle machine.

*dine-in stores only

Is my local store open and what services are available?

All of our UK stores are now open, however, this is subject to change due to national and local lockdown restrictions. Services available will also vary for each store depending on local restrictions and operations. You can search for opening hours and available services using our online store locator: https://restaurants.fiveguys.co.uk/

Can Covid-19 be transmitted via food and packaging?

The latest scientific guidance from the government says there is no evidence COVID-19 can be spread via food or food packaging.

What is Curbside Pickup?

Curbside is our new service where we bring out your order to your car for a contactless delivery. You can order your Five Guys via Curbside in selected stores when placing an ordering on our website or app. Just place an order, enter your vehicle details as instructed, park up and click to let us know you’re here. We’ll deliver your food straight to your car.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.

Online Ordering
How can I order through Click & Collect?

You can place an order through Click & Collect via our website and app for a faster collection. You can also repeat previous orders and save your favourite combinations. Download the Five Guys App here.

Is there a Five Guys App?

Yes. You can use our app to order via Click & Collect. You can repeat previous orders and save your favourite combinations for a faster order and collection. Download the Five Guys App here.

What is Curbside Pickup?

Curbside Pickup is our new service which allows you to order via Click & Collect and have your order delivered straight to your car. After you’ve placed your order you will be prompted to set up Curbside Pickup by entering your details. You’ll just need to let us know your car registration, activate geo-location on your phone and we’ll bring your Five Guys to your car when you arrive. Remember to click “I’m here” as geo-location turns off if you close the web page or app on your phone.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.

Allergens & Dietary Restrictions
Is Five Guys Gluten Free?

We are proud to offer our customers with gluten sensitivity many great options! The only products we offer that contain gluten are our buns, HP sauce, our Malted Milk and Oreo Cookie milkshake mix-ins and the malt vinegar condiment for our fries.

Since Five Guys buns are not gluten free, we offer our customers the option of going bun-less! You may order a burger in a No Bun Bowl or lettuce wrap. We even suggest bringing your favourite gluten free bun with you as it is a pretty simple burger to bun transfer. However, please note that due to food safety concerns, we are unable to prepare your meal with this bun.

Five Guys beef is gluten free, consisting of 100% 80/20 ground chuck with no additives, fillers, or preservatives. Our bacon is gluten free as well. Both are prepared on dedicated grills separate from our bun toasting grills.

Our fries are also gluten free. They are simply fresh cut potatoes soaked in water and then fried in dedicated fryers using 100% refined peanut oil.

While we do all we can to avoid it, there is always a risk of cross contamination. Be sure to use caution! For your convenience, our kitchens are kept open so you may watch your food being prepared.

Do you offer any food which is suitable for vegetarians?

Yes, to a certain extent. Our veggie sandwich and grilled cheese sandwiches are suitable for lacto-vegetarians. One thing to take note of is that our veggie sandwich is NOT a veggie burger. Our veggie sandwich consists of as many “veggie” toppings as you desire and served on our basic bun. You can add cheese if you please. Our bread is toasted, but usually on a separate grill from meat products. However, there is always a chance for cross contamination, so please check at the individual location where you are ordering to be certain. Finally, our fries are just plain potatoes cooked in 100% peanut oil and are suitable for even vegan diets.

Does Five Guys use Halal meat?

Five Guys does not serve Halal meat.

Do any Five Guys products contain soy or dairy?

Our rolls contain both soy and dairy. Our cheese and milkshakes are dairy products as well.

Why can't we take peanuts outside?

Although it is rare that a casual encounter with peanuts will cause an allergic reaction, we want to limit the risk of someone unknowingly coming into contact with peanuts.

If so many people are allergic to peanuts, why does Five Guys continue to offer them?

Over the past 20 years, peanuts have become part of the Five Guys identity. We by no means want to exclude guests from our stores, but at the same time we would not want to disappoint our peanut eating guests. We make sure that we have signage on our doors and in our restaurants about the fact that we serve peanuts in bulk containers, as we would never want someone to risk their health by coming into our restaurants.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.

Company Information
Is Five Guys franchising in the UK?

Five Guys is not currently franchising in the UK. However, we will be opening additional corporate owned locations throughout the UK.

How does Five Guys protect against modern slavery and human trafficking?

Please see the attached document for our statement regarding these important issues.

Where can I find Five Guys' Gender Pay report?

The report is now available by clicking here.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.

Gift Cards & Coupons
Does Five Guys offer coupons or discount?

Five Guys does not offer any coupons or discounts. Heck, employees at the Five Guys can only get free burgers if they are working in the store! Why? We strive to serve the highest quality product possible, at a reasonable price, everyday! We do not discount the price of our product because we refuse to discount the quality of our product.

Does Five Guys offer gift cards?

Yes! You can purchase Five Guys gift cards in any of our restaurant locations. Please note that gift cards are only redeemable at Five Guys locations within the country the gift card was purchased.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.

Restaurants
What are your hours?

Restaurant hours vary by location. Check the locations page for details.

How do I find out when a new restaurant is opening near me?

Like us on Facebook or follow us on Twitter to get the latest information on new openings.

Does Five Guys accept bookings / reservations?

Five Guys provides counter service only and does not accepting bookings/reservations.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.